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Q. How long have you worked for Genesis Medical Associates?
A. It is approaching 18 years this January 2025.
Q. What is it that has kept you there so long?
A. I enjoy working with our fantastic GMA team, our physicians, APPs, staff, and my current patients, as well as always meeting new patients.
From the start of my career, helping people holistically (through prevention and treating an individual as a whole) is truly what I am meant to do. Primary care medicine at Genesis Medical has allowed me to do that while also having the ability to maintain a healthy work-life balance.
Q. What is the most rewarding/beneficial part of being there?
A. The most rewarding part of working here would have to be the relationships I have built over the years with my patients and having the opportunity to impact their lives and the lives of their loved ones. I love learning things from them and feeling a genuine connection. I truly believe an effective connection and communication drive success! I always welcome new relationships and look forward to working together long term as an effective ‘patient- provider’ team.
Q. What are your favorite aspects of working here?
A. Our team of providers are compassionate, hardworking, resourceful, and kind people. I know that if I cannot see my patient right away, someone else in our group is extremely capable. We all tend to be very available for each other, and even consider each other friends. That doesn’t happen everywhere! And as mentioned above, of course my patients!
Q. What is the one thing you want patients to know coming into their clinic visit?
A. I always try to approach each patient with my full attention, giving them the kind of thorough care I’d expect for myself and my family. As a result, this may come with occasional wait times. I always appreciate patience and understanding. Ultimately, I want them to feel comfortable communicating concerns and leaving the office feeling less stress and more reassurance going forward.
Q. What message would you give to patients reading this.?
A. Coming to a medical office or visiting a provider may be daunting or even cause anxiety. My approach has always been to provide empathy, and hopefully that is conveyed in my visits. And my goal is that by the end of a visit, stress or fear has been reduced with open communication and a plan.
Also, understand that through preventative care and persistence, we are willing to help you improve or maintain your health and well-being as a team; while it may take time, it is well worth it!
I am always honored to care for my patients and their families and hope to do so for many years to come.
Q. What are your hobbies or things you do in your free time?
A. Outside of work, I love spending time with my two kids and my husband, attending and volunteering for the kids’ sports and activities. I have a seasonal photography business, and I enjoy reading, concert-going, running, and traveling (especially to any warm beach!).
Heather Lucci
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